Daniel,
I noticed a “VOID” button on Smart Money Manager, but I’ve never been trained on it and none of my coworkers have either. Should we be using this? If we will, when will we be trained to use it?
Vicious Voider
Voider,
Please don’t. And we won’t be doing training on it. As a rule, the supervisors and managers don’t even do it, so whenever a sale is made, it is made permanently and should a refund be required, it must go through Financial Services. Fill out the paperwork as you would if the customer has done a “LOST/PAID” item and attach the PAYMENT RECIEPT and add a short note of why the refund is being requested.
Daniel
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