Dear Daniel,
I was at the circulation desk yesterday when a guy came in and dropped off his books for return. As I scanned them in, one showed as no record found. When I went to the account to check if it was on there to see if it was just a fluke, the account was clear. How is it possible for someone to have returned a no record found book?
No Record Big Problem
Well to be honest with you, I can think of only a couple of ways(and Fred/Sylvia, y’all can correct me or add to the list), the first is if someone waltzed out the door with it, perhaps by accident and perhaps not. If someone leaves with an item and later on down the line the item is requested through a hold and then is placed in missing which is deleted after 8 weeks of being on the OnSearch list. The other way is if someone bought one of our discards from the book sale and no one stamped it, so the person was going through their things at home, saw the book and hurried to return it (I would prefer to believe this one). But remember, its important to remember to always err on the side of the customer. Never blame them for trying to steal a book, just thank them for returning the item and report that the account is clear of that item.
Daniel
No comments:
Post a Comment