“Dear, Daniel,
I had a refund a while back and I’m not sure I did it correctly. Can you explain exactly what is needed for these things?
Regretful in Refunds”
Refunds are pretty easy once you get used to them, the only problem is we don’t do them often so forgetting is easy. The paperwork for the refunds is kept in the folder in the Circ desk drawer. If we run out, then the form is also printable from the “Forms” section on this blog, labeled "Patron Refunds". Fill out the info and then attach a receipt from the customer’s paid fine history showing the fine has been paid and then attach the receipt showing the item checked in (nothing fancy, just go to check in mode, check the item in and print that reciept. Once you have this done, make two copies of the refund request, one for the customer and one for our records and then mail the original: To: Business Office/ATTN: Refunds From: (Your initials)/LST.
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